Terms of Service

Our system provides a combination of video surveillance, anomaly detection, face recognition, vehicle tracking, and threat identification through the use of advanced AI models. These technologies are designed to improve safety, reduce risks, and provide real-time insights into monitored environments.

The services provided are for lawful purposes only. You agree not to:

• Use the system to spy on individuals without proper authorization.
• Collect or share personal data without consent or legal justification.
• Tamper with, modify, or reverse-engineer any part of the software or hardware.
• Deploy the system in environments where surveillance is legally prohibited.

We take data protection seriously. Video feeds and AI-generated insights may contain sensitive information. We ensure that all data is stored and processed securely, following strict cybersecurity and encryption standards.

Our artificial intelligence models are designed to continuously learn and improve. While they offer high levels of accuracy, users must understand that no AI is perfect.

• AI should be used as a decision-support tool, not as the sole authority.
• Critical security decisions should always involve human verification.
• We disclaim liability for losses caused by AI misclassifications.

As a user of our services, you are expected to:

• Install CCTV cameras in legal and authorized areas only.
• Inform employees, visitors, or the public where surveillance is active.
• Ensure your network and devices are protected against cyberattacks.
• Keep software and firmware updated to the latest version.

We aim to provide uninterrupted access to our services. However, downtime may occur due to:

• Server maintenance and upgrades.
• Internet connectivity issues beyond our control.
• AI model retraining and feature updates.

We may revise these Terms of Service to reflect new technological improvements, legal requirements, or changes in business practices. Any updates will be posted on this page.

To the maximum extent permitted by law, we are not responsible for:

• Losses or damages caused by system misuse.
• Legal consequences of unauthorized surveillance.
• Security breaches resulting from user negligence.
• AI detection errors that lead to incorrect conclusions.

These Terms of Service are governed by and interpreted under the laws of your jurisdiction. Disputes shall be resolved under the applicable courts of law.

For questions, complaints, or legal concerns regarding these Terms of Service, please contact our legal team at
https://cctvguard.ai/home/contact .